Privacy Policy

Privacy Policy

Ouseburn Village Store/OVS is committed to protecting the privacy of our website visitors and customers who provide data whether online or in other ways. 

This privacy policy outlines the types of personal data we collect, how we use and protect that data, and your rights regarding your personal data.

Data controller

Ouseburn Village Store is the data controller of the personal data we collect from our website visitors and in store customers. We are registered with the Information Commissioners Office (registration number: ZB540284)

Types of personal data we collect

We may collect the following types of personal data:

Name

Email address

Phone number

Address

Payment information

IP address

Cookies

How we collect personal data

We collect personal data when:

You submit a contact form on our website

You make a purchase on our website

You subscribe to our newsletter

You interact with us on social media

You contact us via email or phone

You visit our website

We also use cookies to collect data about your browsing behaviour on our website

We collect personal data in store or through the normal course of interacting with in-person visitors, phone calls, messages or emails

How we use personal data

We use personal data for the following purposes:

To provide products and services to you

To communicate with you about your orders, products, or services

To personalize your experience on our website

To send you marketing materials

To improve our website and products

Our legal basis for processing personal data

We process personal data for the following legal bases:

Contractual necessity – to fulfil a contract with you (e.g. to process your order)

Consent – when you have given us consent to use your personal data (e.g. to send you marketing materials)

Legitimate interests – when we have a legitimate interest in processing your personal data (e.g. to improve our website)

Sharing personal data

We may share personal data with the following third parties:

Payment processors to process your payment information

Carriers who deliver your products

Marketing platforms to send you marketing materials

We may transfer your personal data to third parties in countries outside of the European Economic Area (EEA). In such cases, we will ensure that appropriate safeguards are in place to protect your personal data.

Data retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law.

Your rights

You have the following rights regarding your personal data:

Right to access – you can request access to your personal data we hold

Right to rectification – you can request that we correct any inaccurate or incomplete personal data we hold

Right to erasure – you can request that we delete your personal data

Right to restrict processing – you can request that we restrict the processing of your personal data

Right to data portability – you can request a copy of your personal data in a structured, machine-readable format

Right to object – you can object to the processing of your personal data for certain purposes

To exercise your rights, please contact us using the contact information provided below.

Contact us

If you have any questions or concerns about our privacy policy or the way we collect, use, or share personal data, please contact us at info@ouseburnvillagestore.co.uk.